Csino's Privacy Policy — How Your Data Is Protected

When you open an account, place bets, or contact support, Csino collects certain information. This data falls into three categories.

Csino collects information in several ways — some directly from you, and some automatically as you use the platform.

• The information you provide when filling out the registration form — your name, mobile number, and date of birth — is collected directly.
• During identity verification (KYC), information from your national ID or other documents is collected.
• Payment account details are automatically logged whenever a deposit or withdrawal is made.
• Information you provide or questions you ask when contacting support are recorded for troubleshooting purposes.
• Some information is collected automatically through cookies and analytics tools while you use the website.
• Technical details such as device type, operating system, and browser are collected automatically for security verification purposes.

Csino uses collected data solely for specified purposes. No information is ever used beyond its original intent.

• Service Delivery: To maintain account management, payment processing, and betting services.
• Security Assurance: To detect fraud, prevent multiple accounts, and block unauthorized access.
• Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and meet licensing authority requirements.
• Service Improvement: To understand which features are used most and improve the platform accordingly.
• Contact: To send you important updates, security alerts, and (if you opt in) promotional offers.
• Responsible Betting: To analyze betting patterns, identify potentially risky behavior, and offer assistance when needed.

Csino has a strict policy of never selling or renting your personal information to third parties for advertising purposes — no exceptions.

In certain situations, Csino may need to share your information with trusted third parties. Each case has a specific reason and defined limits.

• Payment Provider: For payments made via bKash, Nagad, Rocket, or card, the necessary information is shared with the relevant payment provider.
• Gaming Software Providers: Running Live Casino or other games may require sharing limited data with the relevant software partner.
• Legal Authorities: Information may be disclosed to government authorities when required by court order, investigation, or legal obligation.
• Licensing Authority: Providing certain information to regulatory authorities is mandatory for Csino to maintain its license.

Csino's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on future visits.

• Essential Cookies: Required to maintain login sessions and verify security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your language preference, keep you logged in, and save your personalised settings.
• Analytical Cookies: We collect data on which pages are most visited and which features are most popular in order to improve our services.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Csino does not retain your data indefinitely. Once it is no longer needed, or if you request account deletion, your data will be removed — though certain information may be kept for a defined period due to legal obligations.

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are generally retained for up to 5 years after account closure, in compliance with legal and tax regulations.
• KYC verification documents are retained for a minimum of 3 years after account closure, as required by regulatory authorities.
• Support contact history is retained for up to 2 years.
• Certain data may need to be retained for a longer period due to legal obligations.

Csino believes you have full ownership over your personal data. The rights listed below can be exercised at any time.

Csino is strictly for adults (18+). We do not knowingly collect any information from anyone under the age of 18.

• Date of birth is verified at registration — no one under 18 is permitted to open an account.
• If a member is later found to be under 18, their account will be immediately closed and their data deleted.
• If you believe a minor you know has opened an account on Csino, please notify us immediately.

Csino reserves the right to update this Privacy Policy as needed. For any significant changes, members will be notified in advance by email or via a notice on the site.

• The date of any changes will always be shown at the top of this page as "Last Updated".
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact us directly.